INQUIRY FORM FOR OVERSEAS CUSTOMERS
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We accept your requests in Apollonmusic (web shop)
Address: 5-409-1 Higashiborimaedori Chuo-ku Niigata city Niigata, Japan
Postal Code:951-8066
FAX: (+81) (0)25-229-4134
E-mail: sales@apollonmusic.com
*Please understand 3 points in advance before shopping.
1.The colors of the photos on the web site may be a little different from the real thing for the resolving power of your computer monitor.
2. When you receive the item, you may have to pay customs duties to the mailperson. If you want to know about customs duties from Japan, please access to the customs in your country.
3. Sometimes we cannot provide items immediately for out of stock.
About Payment and Shipping
We can accept only Paypal (https://www.paypal.com/) as payment method.
Unfortunately ,we got into some trouble with forged documents by fraud.
That's why we closed acceptance for Credit Card payment temporarily.
And we have to know your identification before we make your order process for our safety . Please let me know your complete information as your Identification in reply mail, if you want to proceed with this order . Of course your personal information will be strictly confidential. As soon as we identify your information, we will proceed with your request. Thank you for your time and consideration.
We will ship the item after confirming your payment. Items will be shipped within 3-5days after payment is confirmed.
Our Pay Pal Account [ sales@apollonmusic.com ]
About Shipping
We will ship your item by FedEx or EMS with full insurance. The shipping takes about 1week-10days in usual. You can check the shipping states with tracking numbers.
Shipping cost differs from the place where you want to ship. Please feel free to contact us at sales@apollonmusic.com.
Our prices do not include tax. When you receive your item, you may be charged duties, taxes, and customs fees. Please contact your local customs office for details.
WE NEVER DECLARE LOWER VALUE ON SHIPPING DOCUMENTS! It is strictly regulated by law.
We restarted the acceptance of the US dollar.
Please ask by e-mail to us "sales@apollonmusic.com" about details.
*Living in the other countries, please e-mail and we will tell you the shipping cost to your country.
*Not using a hardshell case, we pack your item safely and tightly.
*As if your item will be broken, please show us photos of the item and the package at first.
*As if your item will be lost, we will provide new one soon after hearing the information from the post office.
*If we cannot use EMS (too large or too heavy package), we will use UPS. In this case, we will tell you the shipping cost before your purchase.
Privacy Policy
1. We obey the law about the protection of the private information.
2. Your private information is managed and kept safely by only the persons in charge, and we protect your private information from a wicked access, modification, loss, leakage, and so on.
3. We maintain the rule about the private information, make the manual and give instruction to all of our staffs thoroughly.
4. Within the law, it will be done to announce a purpose of using or reference, set up the person in charge by formalities and respond the demands for open, modification, stop using or any more.
5. To perform the protection of the private information, we maintain the rule.
About your privacy
Receiving your private information through inter-net shopping cart system, it is protected by SSL. Of course your private information is filed and kept in the place into which it cannot invade. Quite naturally, we never disclose your private information to the third party unless requested by laws.
Using your information
To guarantee your item, we keep your information severely. And we will customize it to provide good service and improve our shops.
Guarantee Policy
All of the items are warranted only in Japan. Abroad is not covered by warranty.
However, there is the application of transport insurance in the case of damage or defect at the time of transportation.
If there is a problem your item from us, anyway, please email first.
Return and Cancellation Policy
We cannot stop shipping after your item leaves Japan. So, we basically cannot accept return and cancellation after shipping. But in following cases we can accept them. If you hope to do that, please tell us within 3 days from the arrival time.
・ The item you received is different from what you ordered.
*In these cases, please use EMS to return.
In these cases below, we accept return or cancellation for all of your responsibility (you owe all of the shipping cost and customs duties in Japan). And we receive 20% of the price you purchased as a checking and cleaning fee.
So, we refund 80% of the price.
1. You do not satisfied what you ordered.
2. You mistook your order.
And any other reasons.
